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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | I'm shipping outside of USA. What should I know?? |  |
| We recommend Global Express Mail (which takes approximately 4-10) for most orders being shipped outside the U.S. Major European countries (UK, France, Germany, etc.) take about 5-7 days for delivery. Major Asian countries (Malaysia, Singapore, etc.) take |
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| Customs Duties, Taxes, and Brokerage Fees. What are they? Who pays? | |
| These are fees collected by the country where the order is being shipped to. We have no control over this. All international customers are responsible for these charges. Please review below.
IMPORTANT: In general, if you choose a USPS shipping method ( |
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| I haven't got my order yet ... why is it taking so long?? |  |
| In general, when parcels are shipped out via US Mail to international destinations, they can take longer than normal for any of a number of reasons, such as:
1. Delay in customs in clearing package.
2. Delays in local postal systems in final deliver |
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| My country isn't listed in your country list. Why? | |
| Due to problems in normally shipping to certain countries, some nations are not on our normal "ship to" list. This is usually due to the relatively high number of fraudulent orders we receive from this country, or the problems we face in shipping to this |
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| Special Heads-Up to UK Customers | |
| To our dear customers across the Atlantic Ocean, we are noticing a higher than previous charge our English customers are getting, due much in part to recent increases by HM Revenue & Customs (UK) in the import of goods from countries outside the UK & Euro |
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| Do you ship to Military addresses? (APO/FPO) | |
| Yes! All the time, alhamdulillah! (all praises to God)
One thing to keep in mind -- If you are in the US military, and you are based overseas, provide us your APO or FPO address! This way, we can send you the merchandise via USPS Media Ma |
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